33pka Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 33pka ("we", "us", "our", "Operator"), the operator of the online betting and casino information platform available at https://33pka.cam ("Platform"), collects, uses, stores, shares and protects the personal data of users ("you", "your", "User") who access or use the Platform.

33pka is an English-language platform designed for Pakistani users, providing sports betting markets including Pakistan cricket, PSL/T20, ICC tournaments, football and UFC, alongside live casino games and slots, all denominated in PKR (Pakistani Rupees). This Policy applies to all personal data collected through your use of the Platform, whether you are a registered account holder or a visitor who has not yet registered.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, you should not use the Platform. This Policy should be read alongside our Terms & Conditions.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that relates to an identified or identifiable natural person — including but not limited to name, email address, phone number, date of birth, device identifiers, and transaction records.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure and deletion.
• "Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, the Operator of 33pka.
• "Processor" means a third party that processes Personal Data on behalf of the Controller.
• "KYC" (Know Your Customer) means the identity and age verification procedure required to validate a User's Account.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of Personal Data for a stated purpose.
• "Cookie" means a small data file placed on your device by a website to store information about your browsing session or preferences.

Data We Collect

We collect Personal Data through different channels depending on how you interact with the Platform. The categories of data we may collect are detailed below.

• Registration information: full legal name, date of birth, email address, phone number, username and password.
• KYC documentation: government-issued photo identification (such as a CNIC or passport), proof of address, and any other documents required for identity verification.
• Payment information: transaction details, payment method references (such as mobile wallet identifiers or bank account numbers) sufficient to process deposits and withdrawals in PKR. Full payment card details are handled by our payment service providers and are not stored on the Platform.
• Support communications: records of correspondence with our support team via email or live chat, including the content of your messages.
• Preference data: responsible gambling settings, communication preferences, and platform display preferences you configure in your account.

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, language settings and time zone.
• Usage data: pages visited, features used, bet placement activity, game session data, login timestamps, and navigation paths through the Platform.
• Cookie and tracking data: as described in Section 7 of this Policy.

Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing Personal Data, we rely on the following bases depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and us — including account creation, bet settlement, payment processing and providing customer support.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, KYC requirements and financial record-keeping obligations.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, analytics to improve the Platform, and responsible gambling monitoring — provided these interests are not overridden by your rights.
• Consent: Processing for which you have given explicit prior consent, including receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

How We Use Your Data

We process your Personal Data for the following purposes:

• Creating and maintaining your registered Account on 33pka.
• Authenticating your identity when you log in.
• Processing deposits, withdrawals and bet settlements in PKR.
• Applying responsible gambling settings you configure, including deposit limits, loss limits and self-exclusion.

• Conducting KYC identity and age verification before enabling withdrawal functionality.
• Monitoring transactions for indicators of fraudulent activity, money laundering or other prohibited conduct as set out in our Terms & Conditions.
• Complying with applicable AML regulations, reporting obligations and lawful requests from competent authorities.

• Responding to your queries, complaints and support requests submitted via email or live chat.
• Maintaining records of support interactions for quality assurance and dispute resolution purposes.

• Analysing aggregated usage data to understand how users navigate the Platform and to identify areas for improvement.
• Conducting A/B testing and feature development based on anonymised behavioural data.

• Sending promotional emails, SMS notifications or in-platform messages about bonuses, new games or sports betting markets — only where you have given explicit consent.
• Personalising promotional content based on your betting history and stated preferences — only with your consent and only using data that you have provided or that we have collected through your platform activity.

Data Sharing & Disclosure

We do not sell your Personal Data. We share it only in the limited circumstances described below, and only to the extent necessary for each stated purpose:

• Payment Service Providers: We share transaction data with payment processors to facilitate PKR deposits and withdrawals. Payment method references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned on the Platform as familiar Pakistani payment options only; the sharing of data with any such provider is limited to what is technically required to process a transaction and does not constitute an endorsement of gambling by those institutions.
• Identity Verification Providers: KYC data (including identity documents) is shared with regulated third-party identity verification service providers for the purpose of age and identity checks.
• Technology and Hosting Providers: Our Platform infrastructure relies on third-party hosting, cloud storage and software service providers. These providers access Personal Data only as necessary to deliver their contracted services and are bound by confidentiality obligations.
• Game Content Providers: Anonymised or session-level usage data may be shared with game content providers for the purpose of game performance analytics. No directly identifiable personal information is shared for this purpose without your explicit consent.
• Legal and Regulatory Authorities: We may disclose Personal Data where required by applicable law, court order, regulatory directive or the lawful request of a competent authority.
• Business Transfers: In the event of a merger, acquisition, reorganisation or sale of assets involving 33pka, Personal Data held by us may be transferred to the acquiring entity, subject to equivalent privacy protections.

Cookies & Tracking Technologies

The Platform uses cookies and similar tracking technologies to provide a functional, personalised and secure user experience. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, authentication tokens and security cookies. They cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — such as pages visited, time spent and errors encountered — to help us improve the service.
• Functionality Cookies: Store your preferences such as language settings, display options and responsible gambling configurations between sessions.
• Marketing Cookies: Used, where you have consented, to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. These are not activated without prior consent.

Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following general retention guidelines apply:

At the end of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification. You may request early deletion of your data in accordance with your rights described in Section 10, subject to any overriding legal retention obligations.

Security Measures

We implement a range of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our databases.
• Access controls limiting staff access to Personal Data on a strict need-to-know basis.
• Two-factor authentication (2FA) options for user accounts and internal administrative systems.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures for detecting, reporting and managing personal data breaches.

While we take reasonable precautions to protect your data, no transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security and, by using the Platform, you accept the inherent risks of transmitting data electronically.

If you suspect that your account has been compromised or that unauthorised access to your data has occurred, contact us immediately at [email protected] so that we can take appropriate action.

Your Rights

Depending on the data protection laws applicable to you, you may have some or all of the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team using the details in Section 14.

Minors & Age Restriction

The Platform is strictly for users aged 18 and over — or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect Personal Data from anyone under this age threshold.

If we become aware that Personal Data has been collected from a person below the minimum age requirement, we will immediately suspend the associated Account, delete the data as permissible under legal retention obligations, and take any further action required under applicable law.

If you believe that a minor is using the Platform or that we have inadvertently collected data from a minor, please contact us immediately at [email protected].

International Data Transfers

The Platform may use service providers — including hosting, payment processing and KYC verification providers — that are located in jurisdictions outside Pakistan. Where Personal Data is transferred to such providers, we take steps to ensure that adequate protections are in place, which may include:

• Transfers to jurisdictions recognised as providing adequate data protection under applicable law.
• Implementation of standard contractual clauses or equivalent contractual safeguards with data processors.
• Binding corporate rules or other approved transfer mechanisms where required.

By using the Platform, you acknowledge that your Personal Data may be transferred to, stored in and processed in jurisdictions outside Pakistan. We will always handle your data in accordance with this Policy regardless of where it is processed.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or Platform features. Where changes are material, we will notify registered Users via email or a prominent in-platform notice prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform after any changes take effect constitutes your acknowledgement of the revised Policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection concern, please contact our support team. We handle all privacy-related enquiries with the same 24/7 availability as our general support.